top of page
hero_background_with_pattern_large (BLok


Strategy & Design / Governance / Service Delivery / Service Management

At GXN Consulting, we believe that People, Process and Technology must connect to support and enhance your organisation’s success.

We are the bridge, providing the connection to bring cross functional departments together. Working with our clients, we drive operationalising IT delivery through strategy, design, governance and service transition, significantly enhancing operations and the customer experience. 

Home: Welcome


Our focus mirrors our passion, our expertise and our track record of success.

You can rely on us for solutions where you need direction, connectivity or delivery on People, Process and Technology.









People to Process

Process to Operations

Operations to Technology

Technology to the Business




Project Delivery

Operational Support 

Continuous Improvement

What we do


We have a passion for technology and bringing digital services to life. We follow an enterprise service management approach that allows us to define the strategy, create the design, manage and govern the transition and support operations. These capabilities enable an environment of continual service improvement.

strategy _ design.png

Strategy & Design

The key to all forms of change or improvement, whether it be a digital transformation program or rolling out additional product enhancements, is defining the business strategy and outlining the service and technical roadmap.


Assessing the customer experience, the business needs and the market place to bring your strategy to life, whilst determining the IT service required or capability needed to be developed and designing the business solutions to execute the strategy and roadmap.


  • IT Advisory

  • Digital Transformation

  • Workflow Automation

  • Baseline and Maturity Assessments

  • Requirements Gathering, Prioritisation & Analysis

  • ServiceNow Capability & Platform Advisory



Governance provides an organisation, a project or a service with structure for growth and continuity to produce measurable results towards achieving the business strategy and execution objectives whilst minimising risk.


Keeping People, Process and Technology connected and ensuring the business is set up for long term success, we design and establish a mode of operations suited for your business objectives.


  • IT Operating Models

  • Delivery Frameworks

  • IT Risk Management

  • Governance Tools

  • Operational Continuity

  • Service Assurance and Enablement

Our services
service delivery.png

Service Delivery

The engine room that powers growth, innovation and continuity, the vehicle for change to improve and define the employee & customer experience, requiring a combination of Execution and Engagement.


Executing Project, Program, Transition or Transformation objectives by bringing together People, Process and Technology in an agile, iterative, release cycle, keeping internal and external stakeholders engaged and apart of the journey is the key to a successful delivery for a team, department or organisation.

  • Scrum & Agile Delivery

  • Project Management

  • Business Analysis

  • Engagement Management

  • Service Delivery Management

  • Service Transition & Release Management

  • ServiceNow & Salesforce Professional Services


Service Management

​The backbone of an organisations IT department and at the centre of their enterprise IT operation. Service Management plays a key role across the enterprise to maximise the business value from IT and connects People to Process, Process to Technology and Technology to the Business. 

With an Enterprise Services Management approach to ITIL and ITSM, we provide the end to end Services that are the drivers for obtaining and delivering value. 

  • Process Architecture

  • Process Maturity & Capability Uplift

  • ITSM Process & Toolset Analysis

  • Toolset Sourcing Initiatives

  • Continual Service Improvement

  • Service Integration & Management (SIAM)

  • ServiceNow `Professional Services & Advisory



Sydney, NSW Australia

  • LinkedIn
  • Twitter
  • Instagram

Thank you for your message!

Contact Us
bottom of page